Frequently Asked Questions
No this product is made specifically for heating in a domestic microwave of up to 1000 Watts.
The composition of wheat causes it to act like miniature sponges. Whilst growing the wheat the grains fill with water, which are dried out during the cleaning and polishing treatment. Even so seasonal variations can occur which can cause extra moisture. There are several ways to resolve this but we recommend leaving the ‘Heat Wrap’ on a warm central heating radiator for a couple days. If this does not resolve the problem, please feel free to contact us.
Eventually, the moisture content in the wheat will dry out and requires re-moisturising to avoid burning. Every few uses, place a cup of water in the microwave along side the Heatpack and turn on for the recommended time.
All situations and conditions are different however on average the heat wrap will retain its heat for approximately 20 minutes. Please seek advice from your physician as to how long you should apply the heat wrap for.
My heat wrap doesn't seem to be heating up as much after the recommended heating time in the microwave.
We recommend that after every 5 uses you place a small suitable container holding a little water in the microwave during the heating process. This will maximize the longevity of the Heat Wrap.
You must seek advice from a medical professional who has knowledge of your specific condition before using any of our heated products.
If there are no other medical reasons for her to not use it, she should be able to use our products but of course with supervision, this also applies to the young.
Yes, we offer many various sizes and shaped heat packs. Always look at the sewn label for the recommended heating times
The testing we do is based on full power, but you may find that you can heat the product sufficiently on a lower setting.
UK grown, treated and cleaned wheat with a hint of dried lavender (optional). No chemicals are used in the cleaning of the wheat.
To refresh the aroma simply heat as normal and place a few drops of good quality essential oil of lavender directly on to the surface of the product. This will not harm the fabric.
Class 1 Medical Device and the BS8433:2004 British Safety standard.
Surface wash only with a lightly damp cloth – do NOT immerse in water as this may harm the wheat grains. You have the option on many of our items to purchase a removeable washable cover.
All of our products have been designed to be reheated thousands of times – always allow the product to cool fully between uses and make sure you re-moisturise the bag by placing a cup of water in the microwave along side the Heatpack