T&C's

Terms & Conditions
By purchasing a product from The Heatpack Company Ltd, you are accepting our general and specific terms and conditions. Please take a few moments to read them.

Making a Purchase

Making a purchase could not be easier: Just browse our products,

(choose your required colour and quantity) click on any items that you wish to buy which will then go automatically into your on-screen shopping cart. When ready click on (Shopping Cart) Check Out and you will be transferred to a secure online order form. If there are any problems with your details you will receive a notification via email. We accept credit card payments from all major credit & debit cards.

Tax Charges
All product prices include VAT of 20% for orders made from the UK or the European Union. Orders made from any other country outside the EU we can normally zero rate but please email us for more information at info@theheatpackcompany.com

Contacting Us

If you have a problem with the site, have a question or would just like more information on The Heatpack Company Ltd, please email us at info@theheatpackcompany.com Alternatively, please call our helpline during office hours on +44 (0) 161 359 3801.

Cancellation of Orders

Due to The Heatpack Company Ltd’s policy of 48hr dispatch, cancellation is not always possible. If you do wish to cancel, please refer to the terms heading ‘Returns’.