Privacy Policy

Company name: The Heatpack Company Manufacturing Ltd
Website: https://theheatpackcompany.com
Contact email: info@theheatpackcompany.com
Last updated: 01/01/2026

1. Who We Are

The Heatpack Company Manufacturing Ltd (“we”, “us”, “our”) is a UK-based business supplying products to retail customers and selling some products directly through our website. For the purposes of UK data protection law, we are the data controller responsible for personal data collected through our business activities.

2. What Personal Data We Collect

We collect and process limited personal data necessary to operate our business. This may include:
• Name
• Business name (for retail/wholesale customers)
• Email address
• Telephone number
• Delivery and billing address
• Order and transaction details
• Communications with us

We do not store or process full payment card details.

3. How We Collect Personal Data

Personal data is collected when you place an order with us (directly or via our website), contact us, or enter into a business relationship with us. Online orders placed through our website are processed using Shopify.

4. How We Use Personal Data

We use personal data only where necessary to:
• Process and fulfil orders
• Communicate about orders or enquiries
• Manage business relationships
• Comply with legal and accounting obligations

We do not use personal data for automated decision-making or profiling.

5. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:
• Performance of a contract
• Legal obligation
• Legitimate interests
• Consent, where required

6. How Your Data Is Stored

Personal data is stored securely within Shopify and other business systems. Access is restricted to authorised management only.

7. Payments

Payments are processed securely by Shopify and its payment providers. We do not store or have access to full payment card details.

8. Sharing Personal Data

Personal data is shared only where necessary with service providers such as e-commerce platforms, payment processors, delivery providers, and professional advisers.

9. International Data Transfers

Some service providers may process data outside the UK. Appropriate safeguards are in place to protect personal data.

10. Data Retention

Personal data is retained only for as long as necessary to meet legal and business requirements and is securely deleted when no longer required.

11. Data Security

We take appropriate technical and organisational measures to protect personal data, including secure systems and restricted access.

12. Your Data Protection Rights

You have the right to:
• Access your personal data
• Request correction
• Request deletion (where applicable)
• Object to or restrict processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)

13. How to Contact Us

Email: info@theheatpackcompany.com

·       We are registered in England and Wales under registration number 13945532 and our registered office is at The Heatpack Company Manufacturing Ltd Unit 25, Ardent Way, Prestwich, Manchester, Greater Manchester, M25 9WE, United Kingdom.

·       Our principal place of business is at The Heatpack Company Manufacturing Ltd Unit 25, Ardent Way, Prestwich, Manchester, Greater Manchester, M25 9WE, United Kingdom.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.